xbeji Terms & Conditions — Your Agreement with Us

1. Definitions

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "xbeji", "we", "us", "our" refers to the xbeji platform and the entity operating it at xbeji.io.
• "Player", "you", "your" refers to any registered account holder or visitor who accesses or uses the xbeji platform.
• "Platform" means the xbeji website accessible at xbeji.io, including all games, sportsbook, live casino, promotions, account management tools, and payment services available thereon.
• "Account" means the registered player account created on the Platform following successful completion of the registration process.
• "Balance" means the total funds held in a player's xbeji account, comprising real-money deposits plus any credited bonus amounts as separately identified.
• "Bonus Funds" means promotional credits, free bet credits, cashback amounts, or any other non-cash promotional value added to an account by xbeji, which are subject to specific wagering requirements before conversion to withdrawable cash.
• "KYC" means Know Your Customer — the identity and address verification process required by xbeji before processing withdrawals and as part of routine account security reviews.
• "BDT" means Bangladeshi Taka, the primary currency of the xbeji platform for players based in Bangladesh.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all platform timestamps, bonus activation windows, and tournament schedules.

2. Eligibility

To be eligible to register and maintain an active xbeji account, you must:

• Be at least 21 years of age;
• Be a natural person (corporate or institutional accounts are not permitted);
• Not be subject to any self-exclusion order currently in effect on the xbeji platform;
• Not be accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law, in which case you accept sole legal responsibility for your access;
• Not hold any other active xbeji account at the time of registration;
• Provide accurate, complete, and current registration information, including your legal name, date of birth, and active mobile number registered to a Bangladesh network.

xbeji makes no representation that the use of the Platform is lawful in any particular jurisdiction outside of its primary operational remit. Players are solely responsible for determining the legal status of online gambling in their location and for complying with all applicable local laws.

3. Account Registration

To access real-money games, sports betting, and the full range of xbeji services, you must complete the registration process by providing the following information accurately:

• Full legal name (as it appears on your NID or passport);
• Date of birth;
• Mobile number (Bangladesh network);
• Preferred deposit method details (bKash, Nagad, Rocket, Upay, or bank account);
• A secure password of your own choosing, meeting xbeji's minimum complexity requirements.

Each individual is permitted to hold one account only. Opening or operating multiple accounts — whether under the same or different personal details — constitutes a material breach of these Terms. xbeji employs technical and manual checks to identify duplicate accounts. Where duplicates are detected, xbeji reserves the right to close all but the first verified account, void any bonus funds held in duplicate accounts, and withhold winnings generated through accounts operating in breach of this rule.

You are responsible for keeping your account details accurate and up to date. Changes to your registered mobile number, email address, or preferred payment method must be reported to xbeji support and may require additional verification before taking effect. xbeji cannot be held responsible for failed transactions or communications arising from out-of-date account information.

4. Identity Verification (KYC)

xbeji operates a mandatory Know Your Customer (KYC) process as part of its commitment to security, fraud prevention, and responsible gaming. The KYC process must be completed before your first withdrawal request will be processed. xbeji also reserves the right to request KYC documentation at any other point during your account's lifetime, including following large deposits, unusual account activity, or as part of periodic compliance reviews.

Accepted KYC documents include:

• Identity: Bangladesh National Identity Card (NID), valid passport, or birth registration certificate;
• Address: Utility bill, bank statement, or official government correspondence issued within the past three months, showing your name and residential address;
• Payment method: Screenshot or confirmation of bKash, Nagad, Rocket, or Upay account registered in your name, consistent with the mobile number on your xbeji account.

Documents submitted for KYC review must be clear, unaltered, and fully legible. Submissions of doctored, expired, or third-party documents constitute fraud and will result in immediate account closure, reporting to relevant authorities, and permanent forfeiture of all balances. xbeji aims to complete standard KYC reviews within 24 hours of receiving a complete document set. Players will be notified by email or live chat message upon completion.

5. Deposits

xbeji accepts deposits in BDT via the following methods: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), and BRAC Bank. All deposits must originate from a payment account or card registered in the name of the xbeji account holder. Third-party deposits are strictly prohibited and will be returned to the sender where possible, with the associated xbeji account suspended pending review.

Deposit processing times are as follows:

• bKash, Nagad, Rocket, Upay: Typically credited within 60 seconds of a successful mobile banking transaction;
• Visa / Mastercard: Typically credited within 1–5 minutes;
• Dutch-Bangla Bank / BRAC Bank direct transfer: Typically credited within 15–30 minutes during banking hours.

Minimum and maximum deposit limits apply and are displayed at the point of deposit within your account dashboard. These limits may vary by payment method and by account tier. xbeji does not charge any deposit processing fees, though your mobile banking provider or card issuer may apply their own charges, for which xbeji accepts no responsibility.

6. Withdrawals

Withdrawal requests may be submitted from your xbeji account dashboard at any time, subject to the following conditions being met:

• Your KYC verification is fully approved;
• Your account is in good standing (not suspended, under review, or subject to a bonus wagering lock);
• The withdrawal amount does not exceed your real-money balance (bonus funds that have not met wagering requirements are not withdrawable);
• The withdrawal destination matches a verified payment method held in your name.

xbeji targets the following withdrawal processing times:

• bKash, Nagad, Rocket, Upay: Under 15 minutes for standard verified withdrawals during normal operating hours (BST);
• Visa / Mastercard: 1–3 business days, subject to card issuer processing times;
• Dutch-Bangla Bank / BRAC Bank: 1–2 business days.

Processing times quoted above are targets and not guarantees. Delays may occur during peak periods, during scheduled system maintenance, or where additional security verification is required. xbeji reserves the right to carry out enhanced due diligence checks on withdrawal requests above certain thresholds, which may extend processing times. Players will be kept informed of any delay affecting their withdrawal via live chat or email.

Withdrawal fees are not charged by xbeji on standard withdrawals. However, minimum withdrawal amounts apply per method, as displayed in the account dashboard at the time of the request. Withdrawal requests below the stated minimum will be declined and the player advised to reach the minimum threshold before re-submitting.

7. Bonuses & Promotions

xbeji offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free bets, cashback programmes, and seasonal promotions tied to events such as the BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the specific terms stated at the point of the relevant promotion, in addition to the general bonus conditions set out in this section.

General Bonus Conditions:

• Bonuses are available to verified, eligible account holders only. xbeji reserves the right to exclude any account from promotions at its discretion;
• Each promotion may be claimed once per player, per household, and per verified payment method, unless otherwise stated in the promotion's specific terms;
• Bonus funds are subject to wagering requirements. The applicable wagering multiplier (e.g., 20x, 30x), eligible game types, and the time window within which wagering must be completed are specified in the individual promotion terms;
• In the event of conflicting bonus terms, the specific promotion terms take precedence over these general conditions;
• Bonus funds and real-money funds are tracked separately in your account balance display. Real-money funds are used first in gameplay unless otherwise specified by the promotion;
• xbeji reserves the right to withdraw, alter, or discontinue any promotion at any time without prior notice, provided that existing bonuses already credited to accounts are not retrospectively removed;
• Any attempt to abuse, exploit, or systematically extract value from xbeji's bonus system — including but not limited to bonus hunting, hedging, or coordinated play across multiple accounts — will result in voiding of the relevant bonus, withholding of associated winnings, and potential permanent account closure.

8. Betting & Gaming Rules

All bets and game rounds placed on the xbeji platform are governed by the specific game rules applicable to each product. In the case of sports betting, xbeji follows industry-standard rules for bet settlement, void conditions, and event cancellation. The following general rules apply across all real-money play on xbeji:

• All bets are final once confirmed. xbeji does not accept requests to cancel or modify confirmed bets except in circumstances defined by the applicable game rules (e.g., match abandonment prior to the stated void threshold);
• Odds displayed at the time a sports bet is placed are the odds at which the bet will be settled, subject to any applicable rules regarding obvious error or system malfunction;
• In the event of a technical failure during a game round that prevents normal completion, the round will be voided and the stake returned to the player's balance;
• xbeji reserves the right to void any bet placed at odds that were manifestly incorrect due to a technical or human error, regardless of whether the error was apparent to the player at the time of placement. In such cases, the stake will be returned;
• Minimum and maximum bet limits apply per game and per sport. These are displayed within each game and within the sportsbook interface;
• xbeji's game results, RNG outputs, and sportsbook settlement decisions are final. Where a player disputes a result, they may contact support within 72 hours of the event to request a review, providing the relevant round ID or bet reference.

9. Prohibited Conduct

The following conduct is strictly prohibited on the xbeji platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable:

• Registering or operating more than one account;
• Providing false, misleading, or third-party identity or payment information at any stage;
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or place bets;
• Engaging in collusion with other players to manipulate game outcomes or exploit bonus structures;
• Exploiting software bugs, technical errors, or pricing mistakes knowingly, rather than reporting them to xbeji support;
• Engaging in money laundering, including using the Platform to process, conceal, or legitimise funds derived from illegal activity;
• Allowing a third party — including a family member — to access or operate your account on your behalf without xbeji's prior written consent;
• Threatening, harassing, or abusing xbeji staff or other players through any communication channel;
• Attempting to circumvent or undermine any responsible gaming restriction, including self-exclusion, by registering a new account after exclusion has been applied.

10. Account Suspension & Closure

xbeji reserves the right to suspend, restrict, or permanently close any player account at its discretion, including in the following circumstances:

• Suspected or confirmed breach of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe following a withdrawal request;
• Suspicion of fraudulent, deceptive, or money laundering activity;
• Receipt of a self-exclusion request from the account holder;
• Account inactivity exceeding 12 consecutive months (see below);
• Instruction from a regulatory, legal, or law enforcement authority.

Dormant Account Policy: An account that has had no login activity for a continuous period of 12 months is classified as dormant. xbeji will attempt to notify the account holder via their registered email address and/or mobile number prior to applying any dormancy fee. A monthly dormancy administration fee of ৳200 (or the remaining balance if lower) may be deducted from dormant accounts after the 12-month threshold has been reached. Players who have received a dormancy notice may reactivate their account at any time by logging in and completing any outstanding verification requirements.

Where an account is closed by xbeji due to a breach of these Terms, any real-money balance remaining in the account (excluding bonus funds) will be assessed on a case-by-case basis. Balances associated with fraudulent activity, bonus abuse, or prohibited conduct may be forfeited in full. Where a player requests voluntary account closure in good standing, any verified real-money balance will be returned to the player's registered payment method following completion of any applicable withdrawal processing steps.

11. Responsible Gaming

xbeji is committed to promoting responsible gambling and protecting vulnerable players. The Platform provides a suite of responsible gaming tools accessible directly from your account dashboard, including:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit;
• Session time alerts: Receive notifications when you have been playing for a defined period;
• Cooling-off periods: Temporarily suspend your account for a defined period (24 hours to 30 days);
• Self-exclusion: Permanently exclude yourself from xbeji. Self-exclusion is irreversible for a minimum period of 6 months and requires identity re-verification before any reinstatement request will be considered.

These tools take effect immediately upon activation and without any waiting period. If you believe your gambling is becoming a problem, or if you are concerned about another player's behaviour, please contact xbeji support immediately at [email protected] or via 24/7 live chat. For further guidance, visit our Responsible Gaming page.

xbeji strictly enforces its 21+ age policy. Any account identified as belonging to a player under 21 years of age will be closed immediately, with the matter handled in accordance with xbeji's responsible gaming procedures and reported where legally required.

12. Limitation of Liability

To the fullest extent permitted by applicable law, xbeji's total aggregate liability to any player in connection with these Terms, the Platform, or any service provided thereunder, whether in contract, tort (including negligence), or otherwise, shall not exceed the total value of real-money deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

xbeji shall not be liable for any of the following, whether direct or indirect:

• Loss of profits, revenue, data, goodwill, or anticipated savings;
• Losses arising from temporary Platform unavailability due to scheduled or emergency maintenance;
• Losses arising from events beyond xbeji's reasonable control, including but not limited to telecommunications failure, internet service provider outages, acts of god, or government action;
• Losses arising from a player's failure to maintain adequate device security, resulting in unauthorised access to their account;
• Delays in deposit or withdrawal processing attributable to third-party payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, DBBL, BRAC Bank).

Nothing in these Terms limits xbeji's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, to the extent that such exclusions are not permitted under applicable law.

13. Intellectual Property

All content on the xbeji platform — including but not limited to text, graphics, logos, interface design, game assets, software, and documentation — is the property of xbeji or its licensed content providers and is protected by applicable intellectual property laws. No content from the xbeji platform may be reproduced, distributed, modified, republished, or used for commercial purposes without the express prior written consent of xbeji.

Game content, including RNG outputs, game logic, and visual assets, is licensed to xbeji by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. xbeji holds the right to display this content to registered players for personal, non-commercial gaming purposes only. Any attempt to reverse-engineer, scrape, copy, or exploit game logic or content is strictly prohibited and may result in legal action.

14. Privacy & Data

xbeji processes personal data in accordance with its Privacy Policy, which forms an integral part of your agreement with xbeji and should be read alongside these Terms. By registering an account, you acknowledge that xbeji will collect, store, and process personal data — including identity documents, transaction records, and gameplay data — for the purposes of account administration, KYC compliance, fraud prevention, and service improvement.

xbeji does not sell personal data to third parties for marketing purposes. Data is shared with payment processors, identity verification providers, and regulatory bodies only to the extent necessary to operate the Platform securely and lawfully. All data transfers are governed by industry-standard encryption and access controls.

15. Amendments to These Terms

xbeji reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made — meaning a change that affects player rights, financial terms, or eligibility conditions — xbeji will provide at least seven (7) days' advance notice via email to the registered address on the account, or via a prominent notice on the Platform.

Continued use of the xbeji Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree with an amendment, you may close your account before the effective date and withdraw any real-money balance in accordance with Section 6 and Section 10. xbeji will always maintain the current version of these Terms on this page, along with the effective date at the top of the document.

16. Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the xbeji platform's operational jurisdiction. The English language version of these Terms is the authoritative version; in the event of any conflict between the English text and any translated version, the English text prevails.

In the event of a dispute regarding a game outcome, bet settlement, withdrawal, or account decision, players should first contact xbeji support via live chat or email at [email protected], providing full details and any relevant reference numbers. xbeji aims to resolve all disputes within five (5) business days. If a dispute cannot be resolved through the support process, xbeji will provide details of the applicable escalation or alternative dispute resolution pathway upon request.

17. Contact

For any questions, concerns, or formal queries relating to these Terms & Conditions, please contact xbeji using the following details:

• Email: [email protected]
• Live Chat: Available 24/7 within your xbeji account dashboard — average response time under 2 minutes.
• Response time for email queries: Under 4 hours during normal operating hours (BST).

When contacting xbeji regarding a formal dispute or compliance matter, please include your registered account username, the relevant transaction or game round reference, and a clear description of the issue to ensure prompt handling by the appropriate team.