Responsible Gaming at xbeji — Stay in Control, Stay Safe
xbeji believes that gambling should be an enjoyable pastime, not a source of financial or personal harm. We provide a full suite of tools and resources to help every Bangladesh player maintain healthy boundaries, set spending limits, and access help if they ever feel that gambling is no longer fun.
Gambling Is Entertainment — Nothing More
At xbeji, we take responsible gaming seriously. We understand that for a small number of players, what starts as harmless entertainment can become a problem that affects their finances, relationships, and mental wellbeing. That is why responsible gaming is not an afterthought at xbeji — it is built into the platform from the ground up.
Every player who registers an account on xbeji.io gains immediate access to a set of responsible gaming controls available directly from their account dashboard. These tools are free to use, easy to activate, and — in the case of self-exclusion — designed to be permanent if you need them to be. No questions asked, no waiting period to activate.
xbeji serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh. We recognise the importance of providing responsible gaming resources that are accessible, clearly explained, and easy to act on. If you ever feel that gambling is negatively affecting your life, please use the tools below or contact our support team immediately.
Responsible Gaming Tools Available on xbeji
Every tool listed below is available free of charge inside your xbeji account dashboard. Activation is instant and does not require contacting support — although our team is always available if you need guidance.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, xbeji will not allow further deposits until the period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before it is applied, giving you time to reconsider.
Loss Limits
Define the maximum amount you are willing to lose within a set time window — daily, weekly, or monthly. If your net losses reach the limit you have set, your ability to place further bets or play casino games is paused until the period resets. Like deposit limits, reductions apply immediately while increases carry a mandatory 7-day review period.
Session Time Limits
Set a maximum session duration so that xbeji automatically alerts you — and optionally logs you out — after you have been playing for a specified length of time. Time limits are one of the most effective tools for maintaining awareness of how long you have been gambling. You can configure daily, weekly, and per-session time caps from your account settings.
Cooling-Off Period
If you feel you need a short break from gambling, activate a cooling-off period of 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a cooling-off period your account remains open but you cannot log in to place bets or play games. Cooling-off periods cannot be cancelled early once activated — this is by design to help you follow through on your decision.
Self-Exclusion
Self-exclusion is the strongest tool available. You can self-exclude from xbeji for a minimum of 6 months or permanently. Once activated, your account is closed, all marketing communications from xbeji are stopped, and you cannot re-register during the exclusion period. Permanent self-exclusion cannot be reversed. To activate self-exclusion, contact our support team via live chat or at .
Reality Checks & Alerts
Enable on-screen reality check notifications that pop up at regular intervals during your session — for example, every 30 or 60 minutes — reminding you how long you have been playing and how much you have wagered during that session. These gentle prompts help you stay mindful and make deliberate decisions about whether to continue playing.
Deposit & Loss Limit Options at a Glance
The table below summarises the limit types available, the periods they cover, and how quickly changes take effect. All amounts are in Bangladeshi Taka (৳).
| Limit Type | Available Periods | Minimum Amount | Decrease Takes Effect | Increase Takes Effect |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳500 | Immediately | After 7-day review period |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Immediately | After 7-day review period |
| Session Time Limit | Per session / Daily | 30 minutes | Immediately | After 24-hour review period |
| Cooling-Off Period | 24h / 48h / 7d / 14d / 30d | 24 hours | Immediately (cannot cancel early) | N/A — cannot be shortened |
| Self-Exclusion | 6 months / 1 year / Permanent | 6 months | Immediately on request | N/A — permanent option is irreversible |
Strictly 21+ — No Exceptions
xbeji enforces a strict minimum age of 21 years for all players. This requirement applies to all players across Bangladesh regardless of location or payment method. Underage gambling is illegal and harmful — xbeji has zero tolerance for it.
The following age verification controls are in place on xbeji:
Date of Birth Declaration at Registration
Every new player must declare their date of birth during the registration process. Players who declare an age below 21 years are blocked from completing registration.
KYC Document Verification
Before processing any withdrawal, xbeji requires players to complete Know Your Customer (KYC) verification by submitting a valid NID (National Identity Document) or passport. The document is checked to confirm that the player is 21 years of age or older.
Underage Account Closure
If xbeji discovers at any point — including through KYC review or a report from a third party — that an account belongs to a player under the age of 21, the account is closed immediately. Any balance is handled in accordance with applicable regulations and xbeji's Terms & Conditions.
Parental Controls Guidance
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. Additionally, never share your xbeji login credentials with anyone, including family members under the age of 21.
Problem Gambling Self-Assessment
Answer the questions below honestly. If you answer "Yes" to two or more, we encourage you to use xbeji's responsible gaming tools or speak to our support team.
Do you find yourself gambling with more money than you originally intended to spend?
Have you ever tried to win back money you lost by gambling more — known as "chasing losses"?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Has gambling caused you to neglect work, studies, family responsibilities, or personal relationships?
Have you borrowed money, sold belongings, or used funds meant for rent, food, or bills in order to gamble?
Do you hide your gambling activity or the amount of money you spend on gambling from people close to you?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
How to Activate Responsible Gaming Tools on xbeji
Setting up your safety controls takes less than two minutes. Here is how to do it from your xbeji account dashboard.
Setting Deposit or Loss Limits
Log in to your xbeji account and navigate to Account Settings from the top menu of your dashboard.
Select the Responsible Gaming tab. You will see all available limit types listed clearly.
Choose your limit type (Deposit or Loss), select the time period (Daily / Weekly / Monthly), and enter your desired limit amount in ৳ Taka.
Click Confirm. Your limit is now active. A confirmation will be sent to your registered email address.
Activating a Cooling-Off Period or Self-Exclusion
For a cooling-off period: go to Account Settings → Responsible Gaming → Cooling-Off, select your preferred duration (24h to 30 days), and confirm. The restriction activates immediately.
For self-exclusion: contact our support team via 24/7 live chat inside your dashboard or email with the subject line "Self-Exclusion Request".
Our team will process your self-exclusion request within 2 hours of receipt — usually much faster. You will receive a written confirmation once your account has been closed.
During self-exclusion, all marketing emails from xbeji are immediately stopped. If you receive a marketing message after activating self-exclusion, report it to straight away.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. Understanding the warning signs — in yourself or someone close to you — is the first step towards getting help.
Financial Warning Signs
Regularly gambling beyond your budget; borrowing money to fund gambling; using savings, rent, or bill money to gamble; experiencing unexplained financial stress; taking loans or selling assets to cover gambling losses.
Emotional & Behavioural Signs
Feeling anxious, irritable, or depressed when not gambling; using gambling to escape stress or negative emotions; lying to friends or family about gambling activity; spending increasing amounts of time thinking about or planning gambling sessions.
Social & Relationship Signs
Neglecting work, family, or social commitments in favour of gambling; withdrawing from friends and family; conflict with loved ones over time or money spent on gambling; feeling shame or guilt after gambling sessions but continuing despite this.
Where to Get Help — Support Contacts
xbeji's support team is available around the clock, and there are external resources available to players in Bangladesh who need professional guidance on gambling-related issues.
xbeji Live Chat Support
Our 24/7 live chat is available inside your xbeji account dashboard. Average response time is under 2 minutes. Our support team is trained to assist with responsible gaming requests including limit setting, cooling-off periods, and self-exclusion.
xbeji Email Support
For non-urgent responsible gaming queries or formal self-exclusion requests, email our team at with the subject line "Responsible Gaming". We aim to respond to all responsible gaming emails within 4 hours.
Professional Counselling
If you feel that gambling is significantly affecting your mental health or financial wellbeing, we strongly encourage you to seek support from a qualified mental health professional or counsellor in your area in Bangladesh. Speaking to a professional is a courageous and positive step.
Play Smart, Stay in Control
xbeji is committed to providing a safe and enjoyable experience for every player in Bangladesh. If you have set your limits and are ready to play, explore our full range of games — or read our FAQ for more information about how xbeji works.
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