xbeji Frequently Asked Questions

xbeji requires a valid government-issued photo ID to complete KYC verification — your National Identity Card (NID) or a valid passport are the most commonly accepted documents. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC is required before your first withdrawal and is a one-time process.

The minimum age to register and play on xbeji is 21 years old. This applies to all players in Bangladesh regardless of location or payment method. xbeji enforces this restriction through age declaration at registration and mandatory KYC document checks before any withdrawal is processed.

To reset your xbeji password, click the login link and then select 'Forgot Password'. Enter the email address associated with your account and you will receive a password reset link within a few minutes. If you do not receive the email, check your spam folder or contact xbeji support via live chat or at [email protected].

No — each player is permitted to hold only one active xbeji account. Creating duplicate accounts is a violation of xbeji's Terms and Conditions and may result in all accounts being suspended and any balances being forfeited. If you believe a duplicate account exists for your details, contact support immediately at [email protected].

Nagad deposits on xbeji are processed instantly in almost all cases — funds typically appear in your account balance within 30 seconds of completing the transaction in your Nagad app. If a deposit has not arrived within 5 minutes, check that the transaction was marked as successful in your Nagad transaction history, then contact xbeji live support with your transaction reference number.

The minimum deposit on xbeji is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. Card payments via Visa and Mastercard have a minimum of ৳300. These minimums ensure xbeji remains accessible for players across all income levels in Bangladesh.

The minimum withdrawal amount on xbeji is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfers. Withdrawals below this threshold cannot be processed. There is no maximum withdrawal limit for verified accounts, though large withdrawals above ৳50,000 may require additional identity confirmation as part of xbeji's standard security process.

Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank usually take 1 to 3 business days depending on the receiving bank's processing schedule. xbeji aims to approve all withdrawal requests within 2 hours of submission during standard operating hours.

xbeji does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, your bank, or card issuer — may apply their own transaction charges according to their fee schedule. xbeji recommends checking with your payment provider beforehand if you are unsure about potential third-party charges.

xbeji covers a wide range of cricket competitions including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers home and away international series. Test matches, ODIs, and T20 formats are all available. Markets go live as soon as official fixtures are announced, often weeks in advance.

Yes — xbeji is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply visit xbeji.io in your phone's browser and the site adapts automatically to your screen size. All games including slots, live casino tables, Plinko, European Blackjack, and the sports betting section are available on mobile.

RTP varies by individual slot game and game provider. Most slots available on xbeji from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. The RTP percentage for each game is published in the game's information panel — look for the 'i' or 'Rules' button within the game. Higher RTP means a better theoretical long-term return to the player.

Yes — all games on xbeji use certified Random Number Generator (RNG) technology supplied by established third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers undergo independent auditing and testing to ensure fair outcomes. xbeji does not modify game outcomes and has no ability to influence RNG results.

A wagering requirement is the number of times you must bet a bonus amount before it converts into real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in bets using that bonus before you can withdraw the resulting winnings. Full wagering requirement terms for each promotion are listed on the xbeji promotions page.

Yes — most xbeji bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not met before the expiry date, the bonus and any associated winnings are removed from your account. The exact expiry period for each bonus is stated in its individual terms and conditions on the promotions page.

Yes — xbeji rewards regular players through its loyalty programme. As you play, you accumulate loyalty points that can be redeemed for bonus credits or used to progress through VIP tiers. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, and exclusive seasonal promotions tied to events like Eid, BPL season, and the T20 World Cup.

Bonus eligibility for cricket betting depends on the specific promotion terms. Many xbeji deposit bonuses are valid for both sports betting and casino games, but some promotions are product-specific — for example, a slots free-spin bonus cannot be used on cricket markets. Always read the individual bonus terms before opting in to confirm which games or sports contribute to wagering requirements.

If you feel gambling is negatively affecting your life, you can request self-exclusion by contacting xbeji support via 24/7 live chat or by emailing [email protected] with the subject 'Self-Exclusion Request'. Your account will be closed within 2 hours, all marketing communications will stop, and you will not be able to re-register during the exclusion period. Permanent self-exclusion is also available and cannot be reversed.

Yes — xbeji allows you to set daily, weekly, or monthly deposit limits directly from your account dashboard under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory 7-day review period before it applies. The minimum limit you can set is ৳500 per period.

xbeji offers 24/7 customer support via live chat inside your account dashboard, with an average response time under 2 minutes. You can also reach the support team by email at [email protected], where responses are typically sent within 4 hours. For responsible gaming requests such as self-exclusion or limit setting, xbeji's support team handles these with priority.